Move-In Instructions & Important Information

We are excited to have you as a new tenant and look forward to making your residency comfortable and enjoyable. To ensure a smooth transition into your new home, please review the following move-in information and instructions carefully:

What You Need to Do Before Move-In

1. Utility Setup: All necessary utilities (electricity, water, gas, trash, sewer, etc.)  must be transferred into your name prior to move-in. Please arrange this in advance to avoid service interruptions or potential damage. Our utility concierge partner, Citizen Home Solutions, will contact you to offer assistance with setting up your utilities. This is a free service, but it is not mandatory—you are welcome to handle utility setup on your own if you prefer.
2. Tenant Insurance: All tenants are required to provide proof of liability insurance listing Four Walls Realty and Four Walls Property Management LLC as additional insureds and additional interest. Four Walls offers a Master Tenant Liability insurance through SureVestor at $11.95/month (see your lease for details). Note: this insurance doesn’t cover your belongings—renter’s insurance is recommended for theft, fire, or damage protection.

Important: Read Lease Agreement to Understand Full Terms. Lease Terms supersede this document.

Move-In Day Checklist

This checklist is designed to help you settle into the property and support a positive experience throughout your stay. Please review and complete each step carefully:

1. Complete Move-In Condition Report: Upon receiving your keys, you will receive a separate email with a secure link to complete your move-in inspection directly from your phone. The report has to be completed within 3 days of move-in date to document the property’s condition. This step is essential for protecting your security deposit and ensuring a smooth move-out process in the future.
2. Submit Maintenance Items: Any repairs or other maintenance items that need attention should be reported through the tenant portal as soon as possible.
3. Understanding Your Home: Familiarize yourself with key features, such as the main water shutoff, circuit breaker panel, and gas shutoff. This is essential in case of emergencies.
4. Safety Precautions: Check that all smoke alarms are working and replace batteries as necessary. Keep a fire extinguisher in the kitchen and avoid overloading electrical circuits.
5. Verify Access to Property: Make sure to test all keys, door locks, garage openers, and other access points. If any access issues arise, contact our management team immediately.

Tenant Responsibilities

• Keep the property clean, safe, and in good condition.
• Dispose of waste properly in appropriate bins.
• Maintain plumbing and appliances in good working order.
• Install HVAC filters promptly upon receiving them by mail (part of the resident benefits package).
• Avoid damage to the property and ensure any visitors or pets do the same.
• Be considerate of neighbors and avoid disruptive behavior.
• Follow all rules and avoid any criminal or drug-related activity.
• Update your contact information within 5 days if it changes.
• If landscaping services are not included in your lease agreement, you will be responsible for maintaining the exterior of the property, including lawn care and keeping outdoor areas free from debris.
• If you have been approved for a pet, be sure to follow all pet-related rules outlined in your lease. Clean up after your pets and report any pet-related issues promptly.

These are some of the key responsibilities, but not all. Please review your lease agreement for the full list of rules and details.

Other Important Information

• When is Rent Due and How Do I Pay?: Rent is due on the 1st of each month. Payments can be made online through the tenant portal. To avoid late fees, we encourage setting up auto-pay. A late fee of 5% of the rent will be charged if rent is not received by the 3rd of the month. If rent is not received by the 5th, the eviction process will begin.
• How to Request Maintenance & Report Emergencies:
  • Non-Emergency Issues: All non-emergency maintenance requests must be submitted through the tenant portal. Note: Please report issues immediately. You may be responsible for costs if a delay in reporting causes further damage to the property.
  • Emergency Situations: For life-threatening emergencies (fire, gas leaks, etc.), call 911 immediately. Notify us after calling 911. For urgent, but not life-threatening, maintenance emergencies such as flood, active water leaks, no heat (less than 32 degrees F), no hot water, sewer back-ups, please call us promptly.
• Can I Make Changes to the Property?: No renovations or alterations can be made without written approval from the management team. This includes painting, adding fixtures, or other modifications.
• How to Get in Touch: You can reach us via email, phone, or through the tenant portal. Contact information can be found on our website at www.four-walls.co/contact-us.

Enjoy Your New Home!

We hope you settle in comfortably. If you have any questions or need assistance, do not hesitate to contact our management team. We are here to support you throughout your tenancy.